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Individual Support

Financial aid programs are offered for low-income households.

Income Tax Clinic

The Income Tax Clinic offers free tax preparation services to low-income members of the community. This service helps people eliminate the costs associated with preparing their tax returns, keeps them in good standing with the CRA, and enables them to benefit from the tax credits available to them. In 2022, we served 902 community members and put $2.4 million back in their pockets.

Income Tax Clinic for 2023

You may book an appointment by clicking on the following link. CLICK HERE.

If you have questions, please contact or 613-745-0073

Ontario Electricity Support Program (OESP)

The Ontario Electricity Support Program (OESP) is a program funded by the province of Ontario that offers financial help for low-income individuals to pay their hydro bills. If your application is accepted, you will receive a two-year credit. During those two years, you will receive monthly reductions of your hydro bills depending on your income and household size. For example, if you are eligible for $45.00 per month, 45 dollars will be reduced from your following two years's hydro bills. You can learn more about the program on this website.


To sign up for the program, you will need to email the following information (PDF or pictures) to

  • The household's most recent electricity bill.

  • Proof of Income (for everyone 18 years or older):

    • For everyone 18 years or older in your household that has their Total Income Tax Return form from the last two years (2022, 2021), a picture of the Summary page is needed. The line 23600 (Net Income) must be visible.

    • For everyone 18 years or older in your household that does not have their Total Income Tax Return form from the last two years (2022, 2021), you need to send another proof of income. Ideally, pay stubs from work or from a social program. If you have none of those, a transaction history of your bank account from the last two months will work.

  • ID (for everyone).

  • SIN Number (for everyone 18 years or older).


If you have any questions, send an email to

Name: Liam Chan

Contact: or 613-745-0073 ext. 208 (Please leave me a message if I do not respond)

Languages: French, English, and Spanish

Free Computer Access Program

See our schedule here.

Low-income Energy Assistance Program (LEAP)

Please contact or 613-745-0073

Crisis Intervention

Please contact or 613-745-0073

Other Help

For other services offered by the Government of Ottawa, the Government of Ontario or the Government of Canada, please visit our Resources page. 

For example:

  • Neighbourhood Health and Wellness Hubs offers vaccination, employment and social services, addictions and substance use health, diabetes screening, and more.

  • Healthy Smiles Ontario is a free dental program for eligible children and youth 17 and under. Good oral health is important to the overall health of children and youth. It’s very important to start seeing a dentist when your child is 12 months old and to keep going regularly. Healthy Smiles Ontario covers regular check-ups, preventive care and treatment.

  • The interim Canada Dental Benefit is intended to help lower dental costs for eligible families earning less than $90,000 per year. Parents and guardians may be eligible if they pay for dental care for a child under 12 years old who does not have access to a private dental insurance plan.

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